When it comes to managing commercial properties, your time and your client’s money are everything.

At BT Plumbing, we specialise in helping property managers, landlords, and facilities teams keep their assets running smoothly with responsive service, transparent communication, and professional reporting that makes your job easier.

Why Property Managers Choose BT Plumbing

We’re not your typical plumbers. We understand that you’re juggling tenants, landlords, budgets, and compliance, so we work the way you need us to.

• Fast response times: urgent callouts handled quickly and efficiently.
• One point of contact: no chasing multiple trades; we handle it all.
• Proactive communication: updates and job reports delivered straight to your inbox.
• First-time fixes: issues solved properly, not patched.
• Transparent pricing: clear quotes, detailed invoices, no surprises.

We treat every property like our own, and every client like family because that’s how we’ve done business for decades.

We know how frustrating it is when trades go quiet after you send a work order. You’re left wondering if they got it, when they’re going, and what’s happening – all while fielding calls from tenants and landlords.

That’s why at BT Plumbing we follow a simple but rock-solid 5 step process that keeps you, your tenants, and your landlords in the loop from start to finish.

1. Step 1: Work order received
   As soon as your work order hits our inbox, it’s tracked, prioritised, and logged in our system. You don’t need to chase us or wonder if it’s been seen – we’re already on it.
2. Step 2: Confirmation & tenant coordination
   We respond promptly to confirm the job and advise when we’ll be attending. If access is required, we contact the tenant directly to lock in a time, saving you the back-and-forth.
3. Step 3: Tenant notification before arrival
   We send the tenant a courtesy text or call 30 minutes before arriving. This keeps them informed and helps reduce no-shows and access issues.
4. Step 4: Works completed
   Our experienced team attends site as scheduled, completes the works professionally, and treats the property with care. We tidy up, take before/after photos where appropriate, and ensure everything is left safe and functional.
5. Step 5: Reporting & invoicing
   For urgent jobs or additional issues, you receive a same-day update including invoice, job report, photos, and any quotes for further work. For standard jobs, all documentation is submitted within 48 hours, so you’re never left in the dark.